We are dedicated to making all your travel experiences with us positive.
We are proud to have membership of the Association of British Travel Agents (ABTA) and hold the Air Tour Operator’s Licence (ATOL). This means that you can be sure we operate to the highest standards, with integrity and honesty.
Association of British Travel Agents (ABTA)
As a member of ABTA, membership number Y6731, we are obliged to maintain a high standard of service to our clients in accordance with ABTA’s Code of Conduct. This means our clients benefit from financial protection when purchasing a package holiday from us (this does not apply if you buy other travel arrangements such as flight or accommodation ONLY). We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
Air Tour Operators Licence (ATOL)
The ATOL scheme protects our travellers and their money if Savile Row Travel were to cease trading, before, or whilst they are on holiday, allowing them to claim back money or continue the holiday and be repatriated. However, ATOL protection does not apply to all holiday and travel services listed on this website. Our team will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk.